Terms of Service

Article 1 – Definitions

In these terms, the following definitions apply:

Reflection period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who does not act in the exercise of a profession or business and who concludes a distance sales agreement with the entrepreneur;

Day: calendar day;

Duration transaction: a distance sales agreement concerning a series of products and/or services whose delivery and/or purchase obligation is spread over time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the consumer's option to cancel the distance sales agreement within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

Distance agreement: an agreement in which, within the framework of a system organized by the entrepreneur for distance sales of products and/or services, one or more techniques of distance communication are exclusively used up to and including the conclusion of the agreement;

Distance communication technology: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same room at the same time.

Terms and Conditions: the current general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: Beyond Zenith
Trade name: Sølvera
Address: Stille Rijn 14, 2312 DE, Leiden;
Email address: info@solvera.dk
Company registration number: 93572395
VAT registration number: NL005027864B88

Article 3 – Application

These terms and conditions apply to any offer from the entrepreneur and to any distance sales agreement and orders concluded between the entrepreneur and the consumer.

Before the distance sales agreement is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the terms and conditions can be viewed at the entrepreneur's premises, and they will be sent free of charge as soon as possible upon the consumer's request.

If the distance sales agreement is concluded electronically, regardless of the preceding paragraph, and before the distance sales agreement is concluded, the text of these terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the terms and conditions where the entrepreneur can be consulted electronically, and that they will be sent free of charge electronically or otherwise upon the consumer's request.

If, in addition to these terms of trade, specific product or service conditions also apply, paragraphs 2 and 3 shall apply accordingly, and in case of conflicting terms of trade, the consumer may always invoke the provision that is most favorable to them.

If one or more provisions in these terms of trade are at any time wholly or partially invalid or annulled, the agreement and these terms shall remain in effect, and the relevant provision shall immediately be replaced by mutual agreement with a provision that approximates the original scope as closely as possible.

Situations not regulated in these terms of trade shall be assessed 'in the spirit' of these trade rules.

Uncertainty about the interpretation or content of one or more provisions in our terms and conditions shall be interpreted 'in the spirit' of these terms of trade.

Article 4 – The Offer

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow the consumer to make a well-informed assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images and specifications in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the colors shown exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This particularly concerns:

• the price;
  
• any shipping costs;
  
• the manner in which the agreement will be concluded and the actions required for this;
  
• whether the right of withdrawal applies or not;
  
• the method of payment, delivery, and execution of the agreement;
  
• the period for acceptance of the offer or the period within which the entrepreneur guarantees the price;
  
• the size of the rate for remote communication, if the costs of using the technology for remote communication are calculated on a different basis than the standard base rate for the communication method used.
  
• whether the agreement is archived after its conclusion and, if so, how it can be consulted by the consumer;
  
• the manner in which the consumer, before concluding the agreement, can check the data they have provided in connection with the agreement and, if desired, correct them;
  
• any other language in which the agreement can be concluded besides Dutch;
  
• the codes of conduct to which the entrepreneur has submitted and the manner in which the consumer can consult these codes of conduct electronically;
  
• and the minimum duration of the distance sales agreement in the case of a long-term transaction.
  
• Optional: available sizes, colors, material type.
  

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the time the consumer accepts the offer and complies with the conditions set. If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may withdraw from the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to ensure the electronic transfer of data and secure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur may—within legal limits—inform themselves about whether the consumer can meet their payment obligations, as well as all circumstances and factors important for a responsible conclusion of the distance sales agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or request with justification or to attach special conditions to the execution.

The entrepreneur sends the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:

a. the visiting address of the entrepreneur's branch where the consumer can submit complaints;

b. the conditions for and the manner in which the consumer can exercise the right of withdrawal, or a clear statement excluding the right of withdrawal;

c. information about warranties and existing after-sales service;

d. the information included in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the conclusion of the agreement;

e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a continuous transaction, the provision in the previous paragraph applies only to the first delivery.

Any agreement is concluded under the prior condition of sufficient availability of the respective products.

Article 6 – Right of Withdrawal

When purchasing goods, the consumer has the option to terminate the agreement without reason within 14 days. This reflection period begins the day after the product is received by the consumer or a representative designated in advance by the consumer and notified to the entrepreneur.

During the reflection period, the consumer will handle the item and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product.

If they exercise their right of withdrawal, they return the product to the entrepreneur with all accompanying accessories and – if reasonably possible – in original condition and packaging in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to inform the entrepreneur of this within 14 days after receiving the product. The consumer must notify this by written notice/email. After the consumer has indicated that they wish to exercise their right of withdrawal, the customer must return the item within 14 days. This return should be sent to the address below:

WSCM LLC
China
Shenzhen 518000
U8 Industrial Park, Xixiang St, Baoan
Building No: NO.U6105

The consumer must prove that the delivered goods were returned on time, e.g., by providing shipping proof.

If the customer has not indicated after the deadlines mentioned in sections 2 and 3 that they wish to exercise their right of withdrawal or has not returned the item to the entrepreneur, the purchase is considered final.

Pickup Location and Return After Non-Pickup

Shipment to Pickup Location: If an order cannot be delivered to the specified address and is sent to a pickup location, the consumer is responsible for collecting the package on time within the deadline set by the carrier.

Failure to Pick Up Package: If the consumer does not pick up the package on time and the package is returned to us, we reserve the right to charge shipping costs again for a second shipment.

Reflection Period: The legally required reflection period of 14 days starts from the moment the consumer could have received the package, e.g., at the pickup location. If the consumer wishes to cancel the purchase within this period, only the original purchase costs will be refunded. The costs of any return shipment are borne by the consumer. Once the 14-day reflection period has expired, the right of withdrawal lapses.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products are borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after cancellation. This is conditional on the product already being received back by the online retailer, or that conclusive proof of full return can be provided.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

a. which are created by the entrepreneur according to the consumer's specifications;

b. which are clearly of a personal nature;

c. which by their nature cannot be returned;

d. that can spoil or age quickly;

e. whose price is subject to fluctuations in the financial market that the entrepreneur cannot influence;

f. for individual newspapers and magazines;

g. for audio and video recordings and computer software that the consumer has unsealed.

h. for hygienic products that the consumer has unsealed.

Exclusion of the right of withdrawal is only possible for services:

a. concerning accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period;

b. if delivery has begun with the consumer's express consent before the withdrawal period has expired;

c. concerning betting and lotteries.

Article 9 – The Price

During the validity period specified in the offer, the prices of the offered products and/or services will not be increased.

Notwithstanding the preceding paragraph, the entrepreneur may offer products or services with variable prices if the prices are subject to fluctuations in the financial market, which the entrepreneur cannot influence. This responsibility for fluctuations and the fact that any stated prices are target prices are indicated in the offer.

Price increases within 3 months after the conclusion of the agreement are only allowed if they are the result of legal provisions or regulations.

Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has made this conditional and:

a. these are the result of legal provisions or regulations; or

b. the consumer has the right to cancel the agreement with effect from the day the price increase takes effect.

The prices stated in the offer for products or services are exclusive of VAT, as postal and courier services apply.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the item at the incorrect price.

Article 10 – Compliance and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements for reliability and/or usability, and the laws and/or government regulations applicable on the date the agreement is made. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual consumer’s use, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by a third party;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or are contrary to the entrepreneur’s instructions and/or the packaging;

The defect is wholly or partly a result of regulations imposed or to be imposed by public authorities regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur will exercise the utmost care in receiving and executing orders for products.

The delivery location is the address provided by the consumer to the company.

Taking into account the provisions in these terms and conditions article 4, the company will execute accepted orders promptly, but no later than within 30 days, unless the consumer has agreed to a longer delivery time. If the delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified no later than 30 days after placing the order. In such cases, the consumer has the right to cancel the agreement without costs and is entitled to any compensation.

In the event of termination in accordance with the preceding section, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.

If delivery of an ordered product proves impossible, the entrepreneur will do everything possible to provide a replacement product. At the latest upon delivery, it will be clearly and understandably stated that a replacement product will be delivered. The right of withdrawal cannot be excluded for replacement products. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products lies with the entrepreneur until the time of delivery to the consumer or a pre-designated representative notified to the entrepreneur, unless otherwise expressly agreed.

Our products are shipped directly from our suppliers in third countries. We do not import the goods into Denmark ourselves, which means the customer is responsible for any import duties, VAT, or other customs charges that may be levied upon receipt of the order. Additionally, there may be customs delays that can affect delivery time. Any extra costs or delays related to the import of goods are solely the customer's responsibility. We recommend that you check with your local authorities in advance to determine which rules and costs may apply.

Article 12 – Duration transactions: termination/cancellation, extension, and duration

Termination/cancellation

The consumer may at any time terminate/cancel an agreement entered into for a fixed period, which includes ongoing delivery of products (including electricity) or services, subject to the agreed withdrawal rules.

The consumer may terminate the agreements mentioned in the preceding paragraphs:

cancel at any time and not be limited to cancellation at a specific time or within a specific period;

at least cancel by notifying this through a written notice by email;

within one hour after placing the order, unless the order has already been processed.

Extension

An agreement entered into for a fixed period, which includes regular delivery of products (including electricity) or services, must not be tacitly extended or renewed for a fixed period.

Notwithstanding the preceding paragraph, an agreement entered into for a fixed period, which includes ongoing delivery of daily news and weekly newspapers and magazines, may be tacitly extended for a fixed period of up to 3 months if the consumer can terminate this extended agreement with a notice period of no more than one month before the extension expires.

An agreement entered into for a specific period, which includes ongoing delivery of goods or services, can only be tacitly extended indefinitely if the consumer can terminate at any time with a notice period of no more than one month and a termination notice of no more than three months if the agreement extends to the regular, but less than once a month, delivery of daily newspapers, news, and weeklies.

A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly renewed and automatically ends after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness oppose termination before the agreed duration expires.

Article 13 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 business days after the start of the reflection period mentioned in Article 6, paragraph.

The consumer is obliged to immediately report any inaccuracies in the payment information provided or disclosed to the entrepreneur.

In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs that have been communicated to the consumer in advance.

Article 14 – Complaint Procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a reasonably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the company and the consumer are subject to Dutch law. However, this choice of law does not affect the mandatory consumer protection rules that apply under the legislation of the country where the consumer resides.